228NetOps

228NetOps — Next Level IT

This Statement of Work describes the services 228NetOps may provide. The approved estimate or invoice identifies the services selected, quantity or hours, agreed price, and any job-specific requirements.

Service scopes

Computer Repair & IT Support Pricing

IT Service Call — $150 per call

Initial assessment of the reported technology issue, confirmation of the problem, and a recommended next step or service plan. Deliverable: service summary with findings and recommended resolution.

Remote IT Support — $100 per hour

Secure remote troubleshooting of supported computers, software, accounts, printers, and basic connectivity issues. Deliverable: resolved issue where possible, configuration changes, and a work summary.

On-Site IT Support — $125 per hour

In-person diagnosis and support for computers, peripherals, network-connected devices, and workplace technology. Deliverable: completed on-site tasks and documented findings or follow-up needs.

Computer Setup & Configuration — $150 per device

Set up a new or reset computer, apply operating-system updates, configure user access, connect approved peripherals, and verify normal operation. Deliverable: configured computer ready for approved use.

Tablet/iPad Setup & Configuration — $100 per device

Prepare a tablet or iPad, apply updates, configure the approved account, essential settings, Wi-Fi, and requested apps. Deliverable: configured device with core functionality tested.

Cybersecurity & Servers

Cybersecurity and server work is scoped and priced by approved estimate based on the systems, access requirements, and requested outcome.

Networking & Wi-Fi Pricing

Network Troubleshooting — $150 per hour

Diagnose wired or wireless performance, connection, addressing, routing, or device communication issues. Deliverable: findings, repairs or recommended corrective actions, and validation results.

Wi-Fi Optimization — $250 per job

Review wireless coverage and performance, optimize router or access-point settings, and test connectivity in agreed areas. Deliverable: updated Wi-Fi configuration and results from agreed testing areas.

Router/Firewall Configuration — starting at $250

Configure an approved router or firewall, including internet connection settings, secure Wi-Fi, network segmentation, and agreed access rules. Deliverable: configured device, tested connectivity, and a summary of approved changes.

Network Installation & Configuration — custom quote

Plan and deploy agreed network equipment, configure wired and wireless connectivity, document installed components, and validate service. Deliverable: installed and configured network based on the approved project quote and design.

IT Consulting Pricing

IT Consultation — $125 per hour

Evaluate technology needs, discuss options, and provide practical recommendations for systems, security, workflows, or future improvements. Deliverable: recommendations and next steps tailored to the discussion.

Required project records

1. Signed SOW or work authorization
2. Equipment receipts for customer-approved purchases
3. Approved estimate
4. Project documentation, including relevant configuration changes and handoff information
5. Service report covering work performed, findings, testing, and follow-up needs

Terms

• Customer provides authorized access to equipment, accounts, and service location, and identifies scheduling, downtime, and business-critical requirements before work starts.
• Services and equipment are billed as described in the approved estimate or invoice. Additional services, equipment, materials, or work outside the original scope may result in additional charges after customer approval.
• Unless otherwise agreed in writing, payment is due upon completion of services or by the due date shown on the invoice. Past-due balances may be subject to reasonable collection costs or late fees where permitted by law.
• Hardware, software licenses, subscriptions, internet service, cabling, replacement parts, data recovery, and third-party vendor work are excluded unless included in writing.
• The customer is responsible for maintaining backups of important data before service. 228NetOps is not responsible for pre-existing hardware, software, network, data, security, or configuration issues discovered during service.
• Payment acknowledges completion and acceptance of the services described on the invoice, except for concerns reported to 228NetOps within a reasonable period after service.

Questions?

Thank you for choosing 228NetOps. For questions about an estimate, invoice, or service, contact 228NetOps at 228-901-2281 or 228netops@gmail.com.